Customer Service
TTC's operational support system (OSS) offering, NetOptimize, enables pro-active quality management and streamlines problem-resolution processes with a focus on end-to-end customer-service visibility. The OSS provides one management system for many service classes with multiple underlying network technologies so providers can bring new services to market rapidly, require less training for personnel and increase CSRs' responsiveness. It gives users control over private-line services and facilities ranging from DS0 through OC-48, as well as fast-packet services, including frame relay, IP and ATM. - 800-638-2049
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© 2012 Penton Media Inc.
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