Real-Time Insights Features
Why Price Certainty Works
Consumers want to know exactly what they will pay for their goods or services, rather than getting a surprise—often a shock—when the bill arrives. Such uncertainty and consumer complaints about it were the driving force behind the decision by CTIA, in its agreement with the Federal Communications Commission,...
The Case for Dynamic Billing
There’s an ongoing debate about how much sophistication is needed in billing infrastructure to get the job done in today’s marketplace. A host of new entrants are coming into the market touting cloud-based, subscription-oriented billing. ...
Flat Rate vs. Sophisticated—Easy vs. Complex? Pick Two!
Telcos and customers alike would benefit from a world of unlimited bandwidth, where customers could do what they want, when they want it, and where they want. Telcos would see enormous cost savings in customer care and support and customers would see freedom. ...
The Upside of Real-Time Notification
Wireless customers have a thirst for information. This is evident when scrolling through operators' social networking sites and other online wireless forums. From a desire for knowledge about new handset deliveries to a call for warnings when Bill Shock is imminent, customers want to know what's happening and what’s going to happen, and they expect mobile operators to notify them....
