Hawaiian Telcom says aloha to Telcordia fulfillment suite

Even as it braces for the Category 3 winds of Hurricane Flossie, Hawaiian Telcom said today it will use Telcordia’s fulfillment suite to automate the provisioning and activation processes associated with the rollout of its new MPLS-based IP services.

The island-state provider will develop a unified platform for tracking, activation, discovery and reconciliation of IP-based network services such as IP-based virtual local area networks, DSL over IP and future services using Telcordia’s inventory-based solutions. It also will use Telcordia’s IP address management system.

“Their current infrastructure was unable to support the new services [nor] at the scale they would require,” said Laurie Spiegel, director of product marketing in Telcordia’s global solutions group.

Telcordia got in the door of Hawaiian Telcom in 2005 with the sale of its service delivery platform. It will now deploy its software suite over the coming weeks to give Hawaiian Telcom capabilities for service design, assignment, activation and synchronization of these services. The provider is rolling out both fiber-to-the-node and fiber-to-the-premises networks.

Harvey Plummer, senior vice president of operations and engineering for Hawaiian Telcom, gave Telcordia kudos for its pricing as well as its product. The Telcordia Fulfillment Suite includes Telcordia’s Granite Inventory for provisioning, discovery and activation, and Telcordia Expediter for order management. In April, OSS Observer named Telcordia as the market leader in service fulfillment for the second year in a row.

Hawaiian Telcom, formerly known as Verizon Hawaii, launched its business under its current name on May 2, 2005.

“Hawaiian Telcom’s prime motivation was overall to enhance the customer experience,” Spiegel said. “Rather than having multiple systems and all the integration expense, pain and risk, they decided to go with a single vendor that has multiple capabilities already proven in one platform.”

Spiegel said business was picking up, particularly for integrated system that include inventory, order management, activation and in the case of at least one U.S. provider an integrated inventory and network engineering solution.

The integrated engineering solution takes physical plant as it is built and uses the engineering work order to load the inventory in an automated way, she said.