Kathy Walker, Sprint
In the midst of an executive shakeup earlier this year, Sprint also integrated its wireless side with both local and long-distance operations. Kathy Walker, who was put in charge of all wireless and wireline network design and engineering, recently spoke with Vince Vittore about the company's reorganization and shifting attitudes.
(This online exclusive is a continuation of an interview that appeared in the July 14, 2003, issue of Telephony magazine. To read the first part, click here.)
On creating SLAs for both wireless and wireline access: It’s not a direct port of SLAs from the wireline to wireless. One of the customers I met with said they understand [wireless] coverage, but what we need to give them is something that would let his people be productive.
On monitoring the network: The most compelling is some kind of third party. We have Boeing, for example. We’re developing a desktop tool so they can go in and look at what’s happening in the network. It’s a little scattered and not cohesive yet. We’re still in the early stages and finding out what is important to our customers. My desire would be that our customers are not doing my network monitoring.
On deploying a video product in the local division: “The whole local team feels that to sustain our position we have a video offering. We’re looking at the readiness of our plant. There’s a lot of thinking in the new areas around fiber to the home. We’re looking at a lot of that in the lab. [Consumers] are rushing to do business with less people. To maintain our place on the shelf, we’ve got to have a video piece. I don’t think our scale is a problem. I think it’s the various states of our plant.
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