NCTA: Charter tabs Ceon for provisioning needs

NEW ORLEANS--

Charter Communications has signed a three-year nationwide deal with Ceon to provide multiservice flow-through provisioning of current and future services to its 7 million subscribers.

Charter will use Ceon’s flow-through provisioning capabilities to provide automated order management through Charter’s call center or self-install portal, obviating the need for a customer truck roll. Charter plans to have the system fully operational later this year.

“We were tested for one year, and we were proven at Charter, we’ve been proven at Arris, proven to Alcatel,” said Jack Methven, Ceon’s chairman/CEO. “We have built a carrier-class application that’s built on world-class open architecture infrastructure.”

Methven said that the Ceon system could provision 13,000 work orders an hour based at a central location. In Charter’s case, Ceon will locate its data center in St. Louis and provision Charter customers worldwide.

“That’s a lot of orders,” Methven said. “Most operators will be doing less than that.”