HearMe enhances VoIP platform
(Telephony) HearMe today announced a new version of its VoiceSERVER voice-over-IP application platform that includes a number of enhancements. Additionally, the company named two new customers in Centrecom and Telcopoint.
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Among the more important enhancements in the latest version of the platform is the ability to write applications for both H.323 and SIP clients. The Mountain View, Calif.-based company also has added instant conferencing, presence management, click-to-call, find me/follow me and voice-enhanced customers relationship management capabilities to the platform.
“Our model really remains a software architecture for rapid deployment of new services,” said Timothy Riley, vice president of business development for HearMe.
Attempting to jump-start the VoIP applications market, the company is offering some pre-packaged applications, including a conferencing package and two call-center applications.
The conferencing solution, ConferenceCREATOR, lets users create spontaneous, multiparty conferences with participants using either a PC or a phone.
“The idea is to have several vehicles for joining, because you’re not always going to be at a desk with a computer in front of you,” said Riley.
The two call-center solutions--VoiceCONTACT and ClickAGENT--integrate presence management, allowing web users to place calls to customer service locations.
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© 2012 Penton Media Inc.
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