Amdocs front and "centre" with BT
BT extended its billing relationship with Amdocs to include the vendor’s global service management platform for use across all its business units. BT will be using ClarifyCRM to streamline and standardize its ordering, fulfillment and support processes.
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BT Wholesale, BT's wholesale communications network services and solutions business, is already using Amdocs for its service management solution resulting in savings of approximately $40 million USD a year, and improving field force productivity by 10%. BT and Amdocs will also work together to establish a "Centre of Excellence," which will provide expert resources to reduce project risk, maximize product benefits, and lower total cost of ownership.
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© 2012 Penton Media Inc.
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