Behind the OIF’s new OTN-over-packet-fabric implementation agreement
New IA paves the way for equipment that simultaneously supports packet and wavelength switching...
Q&A: Hong Kong CSL’s 'shocking' LTE customer experience discoveries
We talked with the mobile operator, among the first to launch LTE services, and uncovered a number of unexpected lessons learned as they experiment with 4G service....
Forget fiber, telcos should deliver customer service to the home -- and fast
Customers are using multiple devices inter-operably. Now, most telcos agree it's time to offer them multi-device technical support at home. ...
Connect America Fund order details access charge reforms
Access charges to decline to zero within nine years. Until then VoIP providers must pay access charges, but never at intrastate rates. Revenue recovery mechanisms also specified....
RIM BBX name out before it's begun. Welcome, BlackBerry 10!
RIM, facing a trademark dispute, has dropped the "BBX" name and will instead call its next-generation platform BlackBerry 10. ...
AT&T at the bottom of another Consumer Reports survey
Verizon was the best of the top-four carriers, in a customer satisfaction survey, though the happiest users, says Consumer Reports, are those with regional and prepaid carriers. ...
FCC workshop participants: Interconnection critical to PSTN phase-out
Interconnection with commercial mobile broadband wireless networks viewed as key to unleashing public safety capabilities...
AT&T set to smash its own smartphone record
December should be a good month for AT&T, which is on track to pass its current quarterly record of 6.1 million smartphones and will bring LTE to new markets, most notably NYC. ...
Savvy Shoppers Mandate Pricing Consistency
Customers now have the power to make or break brands. They stand in a store and compare prices online and at local stores while shopping. This was evident in the 2010 holiday shopping season, particularly on Black Friday as social networkers notified each other about stores running out of specials. ...
Customer experience is the goal, but what are the first steps for telcos?
Customer experience solutions company Globys believes that there is a balance between technology and culture that will deliver excellent customer service....
Cisco puts service providers at center of cloud
Vendor today gave its cloud strategy a name and a fine-tuned direction while stating unequivocally that it won’t compete with its cloud service provider customers...
Alcatel-Lucent extends 100G reach
New cards, which fit right alongside previous 100G ones, boast greater reach and lower power consumption, among other advances...
Verizon keeps Google Market app off Galaxy Nexus, says report
Verizon plans to offer the Android-running Galaxy Nexus, but sans Google Wallet. Is it making way for Isis?...
Clearwire looking to raise $595 million to start LTE roll out
Clearwire, as suggested in its new deal with Sprint, is planning sales of stock that it hopes could bring in $595 million. Part of the money be used to deploy LTE over its WiMax infrastructure. ...
Microsoft XBox 360 delivers voice-controlled TV and success from the start
Microsoft is beating Apple to the voice-controlled television, thanks to Kinect and an instant update to the XBox 360, which is already in 57 million homes. ...
Telco back-office -- via policy, charging and subscriber management -- driving growth, innovation
In the telco engine room of policy management, subscriber data management and convergent charging, Infonetics sees solid growth and prospects of more....
Epsilon first customer for BTI optical platform
The carrier, a wholesale provider of international connectivity, seeks to keep up with bandwidth demand and to quickly provision services...
FTC asked to investigate Carrier IQ practices
The snowballing Carrier IQ controversy now includes two requests for the FTC to investigate the software and two class action lawsuits in which Carrier IQ, HTC and Samsung are named as defendants. ...
Amazon Kindle Fire causing chaos in Android tablet market, says report
Apple's iPad offered a blueprint for competitors, but the "secret sauce" of Amazon's Fire is inimitable for hardware makers, causing chaos in the Android tablet world, says IHS iSuppli....
Adtran adds ROADM-on-a-blade, other functionality to Optical Networking Edge platform
Development aims to address need for greater flexibility at the network edge...
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