Analysis: Is bill shock pressure creating a tipping point for 'great' customer service?
Combating bill shock may be on the agenda at regulatory bodies around the world, but the truth is operators need to fix the customer experience regardless of the driver. There's a precedent for this next wave in yesterday's revenue assurance market....
Marketers disoriented by data explosion; telcos among the casualties
Chief Marketing Officers (CMOs) are struggling to address a rapidly changing environment. The explosion of data, the rise and reach of social media and the proliferation of devices are top of the list of CMOs’ challenges in a new IBM study....
M2M opportunities take shape: Consumer electronics and cars drive the market
The M2M market has created its own ecosystem, its own energy and its own language. The industries involved know that the opportunity is huge – now the GSMA begins to refine the opportunity....
RIM BBX OS will marry BlackBerry and QNX and run on everything
All RIM devices will be compatible with BBX, its new mobile platform that's part QNX and part BlackBerry OS, RIM announced during its DevCon keynote....
Are carriers in your state net Universal Service recipients or payers?
Some states pay out way more than they take back, with California taking the biggest hit and Mississippi the biggest to the plus side. ...
Ixia takes a carrier-centric approach to Wi-Fi testing
Measuring the performance of individual apps, not signal strength, Ixia's new methodology is validating Wi-Fi networks place in the mobile world as well as the access world...
T-Mobile increases prepaid offers, as postpaid users leave
T-Mobile has introduced a new contract-free plan with more minutes than its Walmart deal, along with three Pay by the Day plans, starting at just a buck....
Cologix quietly amasses data center locations, officially launches today
Company built on four acquisitions, including several in Canada, as well as a Navisite location in Dallas...
How much does it 'really' cost to run a telco cloud?
New model from TMNG Global’s Cartesian helps carriers nail down data center costs and see if they should even be in the business...
Can competitive communications companies communicate competently with canny customers?
Alliteration aside, the billion dollar question is whether telecom operators can find the right – and likely altogether new – way of ensuring a first-rate customer experience....
Industry heads off regulation by announcing 'bill shock' antidote
The FCC, CTIA and Consumers Union announced upcoming free tools for preventing unexpected overage fees in mobile devices. ...
Ford’s cloud connected engine
The infotainment system isn’t the only thing in cars meriting a wireless connection. Ford hopes to optimize engine performance in the future using cloud computing...
BlackBerry maker RIM to give away apps and service following outage
RIM, in a show of appreciation, is giving away apps and a free month of service to enterprise customers who last week suffered service issues. With mobile and cloud-based services increasing, what's appropriate compensation? ...
Ford’s cloud connected engine
The infotainment system isn’t the only thing in cars meriting a wireless connection. Ford hopes to optimize engine performance in the future using cloud computing...
AT&T adds new fixed/mobile voice-centric services, video capture service
AT&T exec shares details about the new enterprise service offerings...
LightSquared, GPS industry spar over proposed interference fix
GPS device makers remain skeptical over LightSquared’s proposal to retrofit precision receivers. Even if it does work, the GPS industry certainly doesn’t want to pay for it...
Microsoft's Skype deal official, let the games begin
Microsoft, with Xbox LIVE and now Skype on its side, hopes to run a more interesting game against Android. Both are trying to deeply embed themselves in users' lives. ...
Birch CEO: More acquisitions in the works
The competitive carrier buys Cordia assets, its 12th purchase since 2006...
Google puts Q3 emphasis on Google+ and Android Ice Cream Sandwich
Google could hardly make more money if it printed the bills itself. Its upcoming Ice Cream Sandwich version of Android and the growth of Google+ were focuses during its Q3 earnings call....
Analysis: OTT players dangling huge carrot; telcos need to grab it -- and bill it
Bogged down in net neutrality legal squabbles, telcos are in danger of blinding themselves to the opportunities of carrier billing as over-the-top players offer them a place in the mobile commerce value chain....
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