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Applying Real-Time to the Operatorís Tool Kit: Enabling the Second Side of the Two-Sided Model 

The business process started with the network and then events fed into the billing-to-cash process. In that old-fashioned world, the billing process was an excellent audit platform and one of the key revenue assurance tools at an operatorís disposal....

Court lends an ear to complaints against FCC's efforts on special access reform 

D.C. Circuit Court of Appeals will hear further arguments from Comptel-led coalition...

AT&T, T-Mobile deal dead, Sprint among the winners 

With AT&T ending T-Mobile bid, Sprint said to be a winner, while T-Mobile expected to start shopping for a new partner. ...

LightSquared adds money woes to GPS and Falcone problems 

LightSquared's money situation isn't looking good, with only enough to get it to Q2, says Reuters. The funding woes join the LTE-hopeful's growing list of problems. ...

Intellifiber thrives within Windstream fold 

Connected Planet talks with fiber unit exec Sean Baillie about unit's unique account approach, the low-latency and cloud markets, Ethernet over copper and more...

Real-Time Customer Policy Management: Turning a Negative into a Positive 

Does it strike you as odd that the communications industry has set itself the worthy goal of improving customer experience but, at the same time is still issuing confusing price plans for mobile data services and putting caps on their usage?...

It's over: AT&T ends T-Mobile bid 

In a painful end to an ill-fated buy-out attempt, the company said it is ending its bid for rival T-Mobile. Up next: a $4 billion make-good payment to DT and a world in which rival Verizon Wireless just gobbled up massive amounts of spectrum from cable rivals (pending approval, of course)...

Sprint disables Carrier IQ, despite insisting it doesn't snoop 

Sprint has disabled Carrier IQ on 26 million devices, according to a report, after legislators questioned the software and customers expressed concern. ...

CWA Report: Outsourced call centers pose serious security threat 

Union hopes to build support for legislation aimed at discouraging companies from outsourcing call center jobs...

AT&T is giving up on side deals it hoped would win it T-Mobile  

AT&T's aggressive bid for T-Mobile seems to be winding down, as a new report says even AT&T's side deals with Leap Wireless and MetroPCS have gone cold. ...

Consumer Union--copy California protection for mobile consumers 

The Consumer Union is questioning whether consumers are well enough protected if they pay via their mobiles. Customer confidence is at stake....

Verizon continues to gobble up MSO spectrum, Cox next on board 

The mobile operator builds on its big buy-out earlier this month with a deal that acquires more AWS spectrum to fuel its 4G expansion...

Zappos Shows the Power of Dynamic Communication 

What service providers and retailers are you loyal to, and why? How much can your company save by eliminating calls to customer service to check on billing issues? ...

Holiday Shopping and the Customer Experience 

Communications operators that play in consumer markets are retailers. So as the holiday shopping season is in full swing, operators need to remember that a quality customer experience is critical to capturing the greatest share of consumer purchases...

Megapath enhances unified threat management service 

Exec: Automated reports will further differentiate an already unique offering...

PSTN phase-out workshop endeavors to separate the baby from the bath water 

Organized by the FCC, the follow-up workshop illustrates the complexity of transitioning to all-IP networks...

Piracy pitting Google, Yahoo and others against film and movie industries 

As the House votes on one of three pieces of anti-piracy legislation, an open letter to Congress from 83 Internet folks implores it not to 'create an environment of tremendous fear and uncertainty for technological innovation.'...

Android is consumers' choice, but developers stick with Apple 

Android smartphones may be outselling iPhones, but developers, for reasons of ease and dollars, are choosing Apple over Google 3 to 1....

Google does it, Apple does it, now Facebook plans to do it 

After a false start, which involved a dramatic shake up in the global advertising industry, mobile advertising is now ready for a screen very near you...

Convergys Ė customers happy to try new channels, but only if they work 

U.S. consumers still prefer to call agents when they need customer service but there is growing popularity of other channels....

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