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Whitacre's send-off

What do you get a guy like Ed Whitacre for his retirement? A gold watch? He's got one. Golf clubs? Got 'em. Cigar trimmer? Private jet? A really nice pen, maybe? He's got 'em all. About the only thing he doesn't have yet is a dollar sign with a one and eight-and-a-half zeroes after it. So in June, he'll get that, too.

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After earning some $30 million in compensation last year, telecom's grand prize winner leaves AT&T next month with a retirement package worth nearly $160 million, including health benefits and perks like country club fees and use of an airplane. Why mess with golden parachutes when you can touch down on the runway in a golden jet?

As many have pointed out, these sums are highly discordant with both the returns he has brought to shareholders and, perhaps, common sense. According to the Corporate Library, a governance watchdog group, no American CEO's pension is larger than Whitacre's. It's also true that he is one of the longest-serving CEOs in corporate America, having become CEO of Southwestern Bell back in 1990, and his benefits have accumulated over time. AT&T says its stock outperformed its peers on Whitacre's watch (a notion the Corporate Library disputed in these pages a year ago), though it sagged well below the Standard & Poor's 500.

You could say Whitacre's exorbitant pension is commensurate with his impossible achievement. In essence, he smacked down no less formidable a foe than the U.S. government. Twenty years after Uncle Sam banished Ma Bell, Uncle Ed brought her back. And along the way, he smote a legion of CLECs that threatened to nibble the network into even smaller pieces. He subverted the law — legally. He resurrected the dead. Some of his peers in telecom who attempted lesser feats are either behind bars now or headed in that direction.

Still, what does one man do with $160 million? Whitacre is no stranger to philanthropy. At the end of 2005, his charity foundation claimed $5 million in assets, making it about a third the size of Cisco Systems CEO John Chambers' charity fund but about even with one of Mel Gibson's.

What will Whitacre want for himself? I read recently that Michael Jackson is considering building a 50-foot robot in his own likeness that would roam the Las Vegas desert, shooting lasers from its eyes. Maybe it would suit Whitacre's unmatched ambition to build a 100-foot Ed to stomp on that thing. But then what to do with the remaining $100 million? Perhaps AT&T's other retirees, who saw their own benefits cut in recent years, may have some suggestions.

BROADBAND CUSTOMER SATISFACTION RANKINGS

In a recent survey, J.D. Power & Associates ranked the customer satisfaction of high-speed Internet access providers in terms of seven categories: performance and reliability; cost of service; image; customer service/technical support; billing; e-mail services; and offerings and promotions. The top 19 are shown here.

WideOpenWest 765
Bright House Networks Road Runner 735
BellSouth 727
EarthLink 718
Verizon 716
Cox 711
Qwest 707
Frontier 704
CenturyTel 701
Time Warner Cable Road Runner 697
Cablevision 694
High-Speed Segment Average 693
AT&T Yahoo! 690
Embarq 680
Windstream 670
Insight 659
Charter 648
Comcast 647
Mediacom 633
RCN 628
Source: J.D. Power & Associates

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© 2012 Penton Media Inc.

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