Whitacre's send-off
What do you get a guy like Ed Whitacre for his retirement? A gold watch? He's got one. Golf clubs? Got 'em. Cigar trimmer? Private jet? A really nice pen, maybe? He's got 'em all. About the only thing he doesn't have yet is a dollar sign with a one and eight-and-a-half zeroes after it. So in June, he'll get that, too.
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After earning some $30 million in compensation last year, telecom's grand prize winner leaves AT&T next month with a retirement package worth nearly $160 million, including health benefits and perks like country club fees and use of an airplane. Why mess with golden parachutes when you can touch down on the runway in a golden jet?
As many have pointed out, these sums are highly discordant with both the returns he has brought to shareholders and, perhaps, common sense. According to the Corporate Library, a governance watchdog group, no American CEO's pension is larger than Whitacre's. It's also true that he is one of the longest-serving CEOs in corporate America, having become CEO of Southwestern Bell back in 1990, and his benefits have accumulated over time. AT&T says its stock outperformed its peers on Whitacre's watch (a notion the Corporate Library disputed in these pages a year ago), though it sagged well below the Standard & Poor's 500.
You could say Whitacre's exorbitant pension is commensurate with his impossible achievement. In essence, he smacked down no less formidable a foe than the U.S. government. Twenty years after Uncle Sam banished Ma Bell, Uncle Ed brought her back. And along the way, he smote a legion of CLECs that threatened to nibble the network into even smaller pieces. He subverted the law — legally. He resurrected the dead. Some of his peers in telecom who attempted lesser feats are either behind bars now or headed in that direction.
Still, what does one man do with $160 million? Whitacre is no stranger to philanthropy. At the end of 2005, his charity foundation claimed $5 million in assets, making it about a third the size of Cisco Systems CEO John Chambers' charity fund but about even with one of Mel Gibson's.
What will Whitacre want for himself? I read recently that Michael Jackson is considering building a 50-foot robot in his own likeness that would roam the Las Vegas desert, shooting lasers from its eyes. Maybe it would suit Whitacre's unmatched ambition to build a 100-foot Ed to stomp on that thing. But then what to do with the remaining $100 million? Perhaps AT&T's other retirees, who saw their own benefits cut in recent years, may have some suggestions.
BROADBAND CUSTOMER SATISFACTION RANKINGS
In a recent survey, J.D. Power & Associates ranked the customer satisfaction of high-speed Internet access providers in terms of seven categories: performance and reliability; cost of service; image; customer service/technical support; billing; e-mail services; and offerings and promotions. The top 19 are shown here.
| WideOpenWest | 765 |
| Bright House Networks Road Runner | 735 |
| BellSouth | 727 |
| EarthLink | 718 |
| Verizon | 716 |
| Cox | 711 |
| Qwest | 707 |
| Frontier | 704 |
| CenturyTel | 701 |
| Time Warner Cable Road Runner | 697 |
| Cablevision | 694 |
| High-Speed Segment Average | 693 |
| AT&T Yahoo! | 690 |
| Embarq | 680 |
| Windstream | 670 |
| Insight | 659 |
| Charter | 648 |
| Comcast | 647 |
| Mediacom | 633 |
| RCN | 628 |
| Source: J.D. Power & Associates | |
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© 2012 Penton Media Inc.
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