The game is on
Got a silly e-mail from a friend asking me to describe her in a single word and then, naturally, send the e-mail to 4000 of my best friends and ask them the same thing about myself. I deleted it.
Industry News
Blogs
Briefing Room
advertisement
I told her I deleted it because one-word descriptions are difficult and exclude so many good qualities. That was a lie. I deleted it because I know better than to ask people what they think of me. Rule No. 1: Never solicit information you aren't ready to hear.
Besides, one-word descriptions of people are easy. We throw them around all the time. They're often rude, inaccurate and misinformed, but we live in a rude, misinformed, sound-bite world, and that's what we get.
To get my mind around an issue, I sometimes apply a one-word label. In the last issue, it was nationalism. In this issue, it is gamesmanship.
Part of the Dossier on Roger Conklin (page 8) fell on the editing room floor. It was, however, swept up and used here to illustrate how the games we play are not new. Gamesmanship is part of telecom culture. It is what we do when we fear our competitive advantage is inadequate. And we have been doing it for years.
Conklin belongs to an organization called Telephone Collectors International. But he is more than a collector; he is a historian. During a conversation for the article, he began to wax nostalgic — as old telephone guys are wont to do — and I was struck by how little the gamesmanship of large phone companies has changed over the years.
Conklin: “The Automatic Electric Company was a pioneer in the dial telephone system back around 1910, but the Bell System wouldn't touch the technology because they didn't invent it. They considered it a toy. They would buy companies with automatic service then take it out and put in their manual switchboards. Wasn't until the 1919 operators' strike in Boston that they re-evaluated their position on automatic telephones. They realized how vulnerable they were and finally started a massive program in the Bell System to convert to automatic operations.” That could have been 1919, but it might as well be 2019.
Carol Wilson's cover story on page 18 is another example of gamesmanship. Wilson explores the rift between a group of independent Iowa telcos who found a way to exploit termination rules and make themselves millions and the carriers who think it's a rip-off. Gamesmanship at its best — or worst, depending on your view.
While telephone companies practice gamesmanship, their customers are in it for the fun and games. Kevin Fitchard's story on page 15 and Ken Pyle's back page column illustrate the impact of music and video games on capacity. And less gamey, but no less interesting, is Ed Gubbins' story on page 28 about the reality of bandwidth: You can never have too much — at least not for long. Game on.
Want to use this article? Click here for options!
© 2012 Penton Media Inc.
advertisement
Learning Library
Webcasts
Using Real-Time Offers, Alerts and Interactions To Improve the Mobile Broadband Experience
In this Webinar you will learn how to create a real-time relationship with your customers, how to proactively improve the customer experience, and how to successfully target and cross-sell services to boost incremental revenue.
- Megabytes to Megabucks, Bandwidth to Business Models: How 4G Is Changing Everything
- How to Unplug Your Redundant Telco Apps To Save Money and Improve Efficiency
- When IaaS Isn't Enough: Service Provider Business Models to Drive Growth and Build Margin
- How to Transform Your Aging Telco Voice Network to Drive New Profits and Revenue
- Creative Licensing Approaches for Telcos & Their Network Equipment Vendors
- Smart Home Opportunity: Balancing Customer Data & Privacy
White Papers
The Role of Diameter in All-IP, Service-Oriented Networks
This paper discusses the rise of Diameter and benefits of Diameter Protocol.
- Conducting The Orchestration – Order Management at the Speed of Business
- Toward a Converged Network Edge
- Beyond Spam – Email Security in the Age of Blended Threats
- 6 Important Steps to Evaluating a Web Filtering Solution
- The Expertise to Protect You from Botnet and DDoS Attacks
- Seeing is Believing – Bridging the Order Visibility Gap
Featured Content
A time and money saving approach to fiber deployment
Service providers are under tremendous pressure to turn up new services faster then before and, at the same time,
to do it at less expense - and intra-office fiber is one of the biggest challenges in terms of both cost and service
turn-up.
of interest
The Latest
News
From the Blog
Briefingroom
Join the Discussion
Resources
Get more out of Connected Planet by visiting our related resources below:
Connected Planet highlights the next generation of service providers, as well as how their customers use services in new ways.
Subscribe Now







