TelCove adds VoIP service

TelCove, a regional wholesale and retail service provider in the Eastern seaboard and mid-Atlantic region, today announced network-based Voice over IP services targeting its enterprise customers.

TelCove’s Network Voice Service is provided over its end-to-end fiber network, and features productivity features such as follow-me service, integration of voice mail with email and support for mobile workers.

“We are using BroadSoft as a feature server because they had the most well-developed business set,” said Andy Marcovsky, senior product manager for TelCove. “We are serving larger businesses and they see the operational benefits of VoIP increase exponentially.”

Those benefits includes integration of voice onto the IP network TelCove provides, elimination of toll charges between multiple sites of the same company and reduction in administrative charges.

“Just eliminating the charges companies pay for moves, adds and changes makes a big difference,” Marcovsky said. “In the past, they’ve had to call the [value-added reseller] any time someone changed offices. Now you just unplug the phone at one location and plug it in at the next.”

Similarly, inter-site voice traffic costs are eliminated because those calls never hit the PSTN, he said.

“A lot of businesses have multiple sites, Marcovksy commented. “their inter-site toll traffic never hits the customers’ PSTN so there are no toll charges. For large businesses with multiple locations, it can become a significant amount of money each month.”

The new service is available in all 70 of TelCove’s markets beginning today. One of its major selling points is control: TelCove operates its own network facilities and has built in redundancy of its gateways to aid in disaster recovery.