SureWest adds home monitoring to triple play
SureWest Communications announced a new remote monitoring service Tuesday that allows users to keep tabs on their home while they’re away, using live video and alerts.
Working with partner Xanboo, SureWest will sell the self-installed, Web-based service to anyone in the country with a broadband connection, but it is focusing its marketing efforts primarily on existing customers in its two markets: Sacramento, Calif. and Kansas City, Mo.
The offering includes an IP camera, a wireless gateway, a door or window sensor and software. And it can be accessed via a Web portal using any broadband Internet connection, including mobile phones (though SureWest exited the mobile business this year).
“You can control your kitchen lights, check on pets, receive e-mail alerts if a window is opened, or watch your kids come home from school from virtually anywhere in the world,” said Bill DeMuth, SureWest senior vice president and chief technology officer, in a prepared statement.
Because SureWest uses a third party to deliver the service, it offers low margins for the carrier, DeMuth said. But it gives customers a better overall “experience,” he said, and perhaps most importantly to SureWest, it may add customer “stickiness,” as users with SureWest’s service linked to hardware in their homes may be less likely to switch to a competing triple-play.
SureWest argues that customers on its fiber access networks will enjoy more service assurance because of the network’s high bandwidth speeds. But the service only utilizes upstream bandwidth at the home (which in SureWest’s network can range between 10, 20 and 50 Mb/s in Sacramento and 1 Mb/s in Kansas City). The quality of the video is mainly determined by the bandwidth available wherever users are accessing the service—which would presumably be outside SureWest’s network more often than not.
SureWest will also install the service, if asked by customers within its service territory but not for those outside.
Want to use this article? Click here for options!
© 2014 Penton Media Inc.
In this Webinar you will learn how to create a real-time relationship with your customers, how to proactively improve the customer experience, and how to successfully target and cross-sell services to boost incremental revenue.
- Megabytes to Megabucks, Bandwidth to Business Models: How 4G Is Changing Everything
- How to Unplug Your Redundant Telco Apps To Save Money and Improve Efficiency
- When IaaS Isn't Enough: Service Provider Business Models to Drive Growth and Build Margin
- How to Transform Your Aging Telco Voice Network to Drive New Profits and Revenue
- Creative Licensing Approaches for Telcos & Their Network Equipment Vendors
- Smart Home Opportunity: Balancing Customer Data & Privacy
This paper discusses the rise of Diameter and benefits of Diameter Protocol.
- Conducting The Orchestration – Order Management at the Speed of Business
- Toward a Converged Network Edge
- Beyond Spam – Email Security in the Age of Blended Threats
- 6 Important Steps to Evaluating a Web Filtering Solution
- The Expertise to Protect You from Botnet and DDoS Attacks
- Seeing is Believing – Bridging the Order Visibility Gap
Service providers are under tremendous pressure to turn up new services faster then before and, at the same time,
to do it at less expense - and intra-office fiber is one of the biggest challenges in terms of both cost and service
From the Blog
Join the Discussion
Get more out of Connected Planet by visiting our related resources below:
Connected Planet highlights the next generation of service providers, as well as how their customers use services in new ways.Subscribe Now