IPTV is a key component of rural Minnesota telco's broadband stimulus projects
Halstad Telephone Company won funding for three of its four applications...
Outsourced Call Centers: Friend or Foe?
Companies need to pull back and let call center suppliers to run their businesses while ensuring that suppliers deliver high-quality service ...
Is Apple's success now a self-fulfilling prophecy? Or will the cloud break its grasp?
As customers buy more iPhone and iPad applications and content, they’re binding themselves more tightly to Apple’s iOS ecosystem, but the advent of cloud services may eventually break those binds...
Evolving opportunities for telcos: finding the third way
The panic that seizes carriers worried about missing content or advertising opportunities lessens when they consider the many ways to leverage their legacy network business in new directions...
Broadband stimulus status report: Following up with four winners
Despite a fiber shortage, some projects are all or partially completed. A few are even serving end users...
Analysis: Are vendors consolidating -- or expanding?
Depends how you look at it of course, the vendor ranks may be shrinking with recent deals but it’s really more about individual vendors rounding out their capabilities to meet service provider needs....
The singular solution to bill shock: Think like the customer thinks
Customers hate caps and overages; mobile operators are scared stiff of unlimited plans. The answer: talk to customers like what they are, a real person....
Carriers should tread cautiously with family data plans
Consumers' views on what family plan charges should be may differ radically from operators, potentially creating bad blood...
American Cable Association CEO: "Underserved is a dangerous term"
A Q&A with Matthew Polka, CEO of rural cable organization, about the group's proposed 16/4 Universal Service speed target, retransmission consent and why he says USF funding shouldn't be used for cable network overbuilds...
Analysis: Follow the mobile money
The big question – the eternally big question for our industry – is where telecom operators fit in this emerging new ecosystem....
Why telcos, and their vendors, have their heads in the cloud
The cloud is here and it arrived in relative peace, a warm front bringing with it opportunities and flexibility and a platform for innovation that we have seldom seen before....
With iCloud, Apple changes definition of 'cloud' to fit own needs
Apple packs every conceivable service into iCloud, but very few of them utilize any traditional notion of the cloud. Rather Apple has created the ultimate content synchronization and management service....
The Era of the sub-$100 Smartphone
It will be cheap but powerful smartphones, backed by high-speed wireless networks, that ultimately brings the world online, not laptops or PCs....
Keeping it 'human'
Will M2M and the Internet of things shift focus from customer to network?...
AT&T's image problem
Its acquisition of T-Mobile is still a year from approval, but both operators customer satisfaction ratings are rapidly dropping ...
Telecom Retail: Can It Survive the Multichannel Madness?
As the role of the retail store changes, stores must be able to complement other channels, and virtual channels need to add value to retail outlets...
Are we witnessing the resurgence of Sprint?
Sprint is returning to growth with prepaid voice. Its new network strategy could vault it to the forefront of data services as well....
IEEE eyes next Ethernet speed standard
Force 10 Networks chief Ethernet evangelist offers some hints about what to expect...
The humbling of RIM
Taking a few licks from Apple and Android has forced RIM to open up, which ultimately could be the key to its revival...
Analysis: WiMAX's commitment problem
Another Mobile WiMAX operator flees to LTE. At this rate the WiMax ecosystem can’t hold out much longer....
No end to cloud service creativity
From cloud-based NOCs to Acceleration as a Service, here are the some of the most interesting examples to come to light lately ...
The New AT&T: It’s about the spectrum
While the deal’s critics focus on the combined AT&T and T-Mobile’s customers, revenues and outsized dominance in the U.S. wireless market, the real story of the mega-merger can be told in megahertz...
Pricing 'sweet spot' still eludes carriers
A disconnect has emerged between carriers and customers when it comes to pricing wireless and wireline data services ...
Netflix, AT&T DSL caps, 4G, net neutrality, and more…a personal journey
AT&T’s signal this week that it plans to implement broadband DSL data caps put a personal spin on the industry’s struggles balancing its broadband future with today’s over-the-top realities...
Will CTIA Wireless become the LTE show?
With North Americas’s early focus on LTE, CTIA has an opportunity to turn its spring event into a showcase for the newest mobile broadband technology...
