Verizon Business tops Infonetics’ VoIP poll
In Verizon's VoIP shadow, a strong 'middle group' thrives, analysts said
Industry News
Blogs
Briefing Room
advertisement
Verizon Business (NYSE: VZ) was the surprise top finisher in Infonetics Research's first North America Business VoIP Services Leadership Matrix in both IP Centrex (hosted IP services) and IP connectivity, Infonetics said today.
"They aren't the biggest, and they don't have the most number of lines in either category," said Infonetics analyst Diane Myers. But Verizon Business does have financial stability, the second most important category, along with support and reliability, she said. "Objectively speaking, they do have a good installed base."
Competitive players did well in what is a highly competitive market – and getting more so, Myers noted. Second to Verizon in IP Centrex was New Global Telecom, which had the highest number of North American subscribers, followed by 8 X 8. Cbeyond (NASDAQ: CBEY) and Paetec (NASDAQ: PAET) closely followed Verizon Business in IP connectivity.
"When you look below Verizon, there is a really strong middle group," Myers said. There are a lot of service providers in this space – hitting the top 10 means you are doing something right. There are a lot of companies doing interesting things in terms of market strategy and service development. They are getting subscribers, they are getting more focus. They may never have as many as Verizon, which is a nationwide company, but many of them have a very strong business model and a strong focus on their market, whether it's a vertical, or geographic or a distribution channel."
Infonetics' leadership matrix ranks the top 10 IP Centrex service providers and top nine IP connectivity providers in North America based on criteria including the number of IP Centrex subscribers and/or installed base of IP connectivity lines/trunks, financial stability, market strategy, service capabilities, and support options. Other companies ranked in the matrix were: Alteva Networks, AT&T, BroadView Networks, BroadVOX, Comcast, Covad, Global Crossing, iCore Networks, Level 3 Communications, Time Warner Telecom and XO Communications.
Comcast is moving up fast on hosted VoIP services, which Infonetics included in the IP Centrex category. "It will be interesting to see where they finish next year," Myers said. Covad was another surprise, since the company pulled back on hosted VoIP services last year to focus on its wholesale and data strategies. "They have been able to hold on to their base," Myers said.
Want to use this article? Click here for options!
© 2013 Penton Media Inc.
advertisement
Learning Library
Webcasts
Using Real-Time Offers, Alerts and Interactions To Improve the Mobile Broadband Experience
In this Webinar you will learn how to create a real-time relationship with your customers, how to proactively improve the customer experience, and how to successfully target and cross-sell services to boost incremental revenue.
- Megabytes to Megabucks, Bandwidth to Business Models: How 4G Is Changing Everything
- How to Unplug Your Redundant Telco Apps To Save Money and Improve Efficiency
- When IaaS Isn't Enough: Service Provider Business Models to Drive Growth and Build Margin
- How to Transform Your Aging Telco Voice Network to Drive New Profits and Revenue
- Creative Licensing Approaches for Telcos & Their Network Equipment Vendors
- Smart Home Opportunity: Balancing Customer Data & Privacy
White Papers
The Role of Diameter in All-IP, Service-Oriented Networks
This paper discusses the rise of Diameter and benefits of Diameter Protocol.
- Conducting The Orchestration – Order Management at the Speed of Business
- Toward a Converged Network Edge
- Beyond Spam – Email Security in the Age of Blended Threats
- 6 Important Steps to Evaluating a Web Filtering Solution
- The Expertise to Protect You from Botnet and DDoS Attacks
- Seeing is Believing – Bridging the Order Visibility Gap
Featured Content
A time and money saving approach to fiber deployment
Service providers are under tremendous pressure to turn up new services faster then before and, at the same time,
to do it at less expense - and intra-office fiber is one of the biggest challenges in terms of both cost and service
turn-up.
of interest
The Latest
News
From the Blog
Briefingroom
Join the Discussion
Resources
Get more out of Connected Planet by visiting our related resources below:
Connected Planet highlights the next generation of service providers, as well as how their customers use services in new ways.
Subscribe Now







