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Subex sells provisioning and activation business to Netcracker 

Netcracker picks up new order-to-activate capabilities while Subex increases focus on revenue assurance and fraud opportunities...

Is it time for home and away pricing for telecom? 

Our columnist has 2 voice plans, 3 data plans and a TV plan across two carriers. On those 6 plans, I have 10 devices. Is it time for operators to help clean up that mess?...

Analysis: Don't let regulators be the champions of customer experience 

If telecom operators can’t figure out how to charge their customers the right price for the right service – without ticking them off – regulators (unfortunately) look happy to step in....

Defense against the dark arts -- M2M fraud will hinge on humans 

Telecom operators see great potential in enabling machine-to-machine communications, but malware and fraud will likely be prevalent, Subex says in a new analysis...

Openet launches video management solution  

By combining video optimization and policy control, vendor aims to help operators manage and monetize over-the-top traffic...

Telarix provides interconnect-as-a-service  

Cloud offering replaces cumbersome paper, fax and manual processes...

Are telcos agile enough to offer cloud services? 

A report by industry body TM Forum highlights some of the real issues for telcos as they consider cloud services...

Mitek: Transferring a balance is as easy as taking a picture. 

Banks already use mobile image transfer to let customers cash checks and pay bills; now they can tap it for customer acquisition as well ...

MDS: Telco analytics not in infancy, improving every day 

The goal: to measure the whole of the customer experience, not just specific points along the way...

TM Forum's Poulos: Is policy management the new billing? 

His short answer to that question is: no. But understanding policy as a tool for both carriers AND customers reveals the true power and growing influence of policy in the network and across the back-office....

Sandvine launches dashboard to measure over-the-top video quality  

By moving from network to customer experience management, service providers can improve the network experience for their end customers – and OTT partners as well...

If a picture is worth a thousand words, how much is a video (bill) worth? 

Telecom billers have tried all sorts of tricks to make customer bills more palatable. Could bill presentment via video work?...

Convergys: Consistency across channels key to unlocking customer experience 

No longer just a front-door into overly complex telco back-office systems, telco CRM deployments are becoming a key capability to set service providers apart from their competitors...

Loop Mobile launches mobile money service with Zipcash -- one more, or too many? 

Mobile money is coming in many different flavors and models -- is this a recipe for success, or disaster?...

Lessons in transformation -- telcos can learn from other industries' mistakes 

As telcos enter possibly the most disruptive phase of their existence they should make sure they learn from the mistakes of others....

Contact Telecom enhances business intelligence for Blue Casa 

Contact Telecom’s philosophy enables telcos to use their data to its fullest - in a way that they want. Do telcos know what they want?...

Ericsson completes M2M purchase, addresses market barriers 

Acquisition of Telenor’s Connexion platform provides capabilities for getting deeper into the machine-to-machine-enabling business....

Early LTE pricing plans skew to basics: tiers, throttling and little imagination 

Policy vendor Openet explores early billing strategies, finds mostly tier-based pricing based on usage and download volumes and speeds. Could smarter networks yield smarter pricing?...

Telcos, carrier billing at center of emerging mobile payment ecosystem 

A survey of a wide swath of industries by KPMG found carriers – along with banks and credit card firms – at the center of the mobile money market, with carrier billing scoring high points for its simplicity...

Cisco edges closer to the customer, buys fulfillment from Comptel 

The networking company could just be using the software to help its service provider customers speed the time to revenue for new services; or it could be eying a more aggressive move into BSS/OSS....

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