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USF reform could benefit OSS/BSS suppliers in US market 

Funding for broadband expansion, rather than voice network maintenance, could drive demand for new OSS/BSS to support new networks....

Q&A: How SaaS + policy + analytics can reduce customer churn 

Cloud billing vendor Transverse has a new chief revenue officer with deep SaaS roots and a goal to take lessons from the software/ERP industry and apply them to telecom....

Operators take a variety of approaches to monetizing 4G 

Many different routes to profitable roll out mean that BSS vendors will need to provide hugely flexible platforms to 'bill for uncertainty.'...

Telstra re-ups with cloud 'broker' Jamcracker 

Telco sees success delivering software as a service via Jamcracker’s online marketplace...

Openet, Volubill policy/billing platforms place customer in control 

Vendors provide new subscriber management and billing tools for telcos willing to let customers help themselves....

Amdocs' Zohar says telecom customers still opt for assisted sales and care 

Inefficient agent desktops keep costs of helping frustrated customers high...

Analysis: Back-office benchmarking is not just about 'measuring stuff' 

It's important to measure business processes against standard metrics, but telecom providers need the right approach to benchmarking to make it truly pay dividends....

Bill shock initiative too late for some customers, even as solutions arrive 

Initiatives to address bill shock are encouraging but the news is, and will remain, full of bill shock horror stories. Solutions – like a new one from Allot and Openet -- are out there but telcos must switch them on....

Q&A: Why Acision took telco messaging service to the cloud 

Vendor rolls out personalized mobile messaging services for carriers as a cloud offering, letting operators try out individual features with their customers to see what they like -- and will pay for...

Deep packet inspection: Driven by mobile and heading for chaos? 

Mobile operators are set to drive the growth of controversial technique, deep packet inspection (DPI) producing a compound annual growth rate of 47 percent for the next four years, to 2015....

Policy management takes off, with LTE setting the direction 

Policy management has come a long way, from the network to the heart of customer experience management. With LTE, it must manage an unparalleled increase in demand for services....

Analysis: Is bill shock pressure creating a tipping point for 'great' customer service? 

Combating bill shock may be on the agenda at regulatory bodies around the world, but the truth is operators need to fix the customer experience regardless of the driver. There's a precedent for this next wave in yesterday's revenue assurance market....

Marketers disoriented by data explosion; telcos among the casualties 

Chief Marketing Officers (CMOs) are struggling to address a rapidly changing environment. The explosion of data, the rise and reach of social media and the proliferation of devices are top of the list of CMOs’ challenges in a new IBM study....

M2M opportunities take shape: Consumer electronics and cars drive the market 

The M2M market has created its own ecosystem, its own energy and its own language. The industries involved know that the opportunity is huge – now the GSMA begins to refine the opportunity....

How much does it 'really' cost to run a telco cloud? 

New model from TMNG Global’s Cartesian helps carriers nail down data center costs and see if they should even be in the business...

Can competitive communications companies communicate competently with canny customers? 

Alliteration aside, the billion dollar question is whether telecom operators can find the right – and likely altogether new – way of ensuring a first-rate customer experience....

Analysis: OTT players dangling huge carrot; telcos need to grab it -- and bill it 

Bogged down in net neutrality legal squabbles, telcos are in danger of blinding themselves to the opportunities of carrier billing as over-the-top players offer them a place in the mobile commerce value chain....

Telefonica taps Oracle to centralize order management 

The implementation is phase one of a transformation to unify order management across retail and business offerings, enhance order capture and streamline self -service operation....

Synchronoss diversifies down mobile management path 

Moving beyond its activation roots, vendor is helping Verizon with device certification and has other new mobile management capabilities on the runway...

What Neustar wants: To be a one-stop shop for telco data, analytics  

Acquisition of fellow data provider TargusInfo sets up the company, best known for its number portability databases, as a broad provider of telco information services and analytics...

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