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Telcordia to service providers: Don’t look back 

Operators must break away from their past ideas about what it means to deliver services while maintaining the things that set them apart from new competitors....

Why risk and revenue assurance officers lie awake at night 

Service providers have more need for integration between fraud detection and revenue assurance in today’s world of Internet anonymity, social networking and growing crime rings....

Verizon rolls out My Verizon service management site 

There's a new service portal for mobile users to access account management features for both wireless and wireline services...

The race to better manage data 

Oracle becomes the latest to achieve Frameworx Conformance to help service providers jump-start the design and implementation of their data warehouse and business intelligence projects. ...

Sonus adds performance management tools to VoIP platform 

Overall, tools for measuring and maximizing IP performance is an expanding category; Sonus delivers those capabilities to help service providers manage its own IP platform ...

SOS: New software category or marketing-speak? 

Subscriber Optimization Software has been proposed as a software-based strategy that can help operators that struggle to balance bandwidth and network management with the need to personalize and improve customer services. But does it make sense as a converged category?...

Verizon upping the ante in enterprise customer service 

The enterprise market coveted by all service providers will be won by those who try to tailor offerings to the changing habits and lifestyles of business users....

Alltell hopes Convergys BSS will further boost customer loyalty 

End-to-end BSS will replace in-house legacy systems in efforts to drive up retention through personalization and proactive customer service....

Alca-Lu Digital Media Store designed to empower CSPs in digital media 

The hosted platform is a foundation from which apps, e-Books, e-Magazines, and video can be quickly launched with minimal investment....

U.S. Cellular monetizes on-deck content offerings 

U.S. Cellular’s Tone Room Deluxe content will now be easier to purchase, so users can more readily assign ringback tones to individuals and groups in their contacts lists....

Analysis: Assurance solutions must be open, flexible and scalable 

Voice, video, data and mobile services moving over IP means modular, standards-based platforms will be increasingly sought...

Bridgewater and Sandvine join forces for ‘intelligent policy control’ 

Operators want tiered and personalized services, which creates a need for policy enforcement based on subscriber usage and network availability....

Talking 'cloud': Verizon makes big cloud data center bet 

Global expansion underscores carrier’s global ambitions in cloud market, according to Verizon’s Chris Gesell...

Openet challenges BSS/OSS competitors to think holistically  

Vendor deems ‘SOS’ a new software category that brings together mediation, subscriber data management, policy management and real-time charging....

Move to 4G spurs policy management market 

Sector could be worth almost $500 million this year, driven by mobile operators seeking new charging, policy management and policy enforcement capabilities....

CSG buys Intec, looks to help monetize converged networks 

Cablecos, telcos and satellite companies want to combat and complement OTT offerings, and with this acquisition, CSG strengthens its capabilities in each of those markets....

RADCOM targets mobile IP assurance for LTE 

Mobile IP assurance continues to be a hot area as operators move toward long-term evolution....

Exfo amps up hand-held Ethernet, optical testers 

New platforms put more power in the tech’s hand – more processing power and an easier view into the services running over today’s networks....

AccelOps takes aim at 'server sprawl' 

AccelOps wants to augment what operators’ IT departments achieve with proprietary monitoring tools in virtualized and cloud environments....

Analysis: Cloud/Virtualization about the ‘right’ capacity, at the ‘right’ time, for the ‘right’ reasons 

Cloud computing and virtualization architectures hold promise for telcos delivering IP services and infrastructure – but much work remains...

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