Survey says: Online portals are not doing their job
Mobile operators increasingly want to offload call-center queries to online portals, but poor website performance is causing people to call in anyway...
Management World Wrap: What’s on the minds of service providers?
Reflections post-Management World reveal data analytics, monetization of bandwidth, smart grid and cloud are rising to the top...
cVidya survey highlights concerns of revenue managers, fraud managers
Internal fraud is a growing concern, interconnect issues continue to cause revenue leakage, and convergent revenue and fraud solutions are being sought...
Enterprises can leverage what CSPs learn with policy management
Volubill, F5 alliance intended to help both network operators and enterprises move to proactive policy management and holistic service delivery...
The Yankee Group: Service providers optimistic about wholesale opportunities
Backhaul, cable company initiatives drive U.S. wholesale growth...
Order management: a time of customer loss, rather than customer gain?
Customer expectations are outpacing activation and provisioning improvements...
F5 Networks announces 'unified service delivery' suite
A new category of product, 'Service Delivery Networking' is designed to expedite provisioning and lower costs for mobile operators...
Q&A: How SK Telecom figured out the mobile payments biz
SK Telecom's aggressive approach to cultivating new business opportunities may someday serve as a model for North American operators wanting to succeed with mobile commerce and beyond...
Amdocs survey reveals mobile 'capacity crunch' fears, solutions
The pain is being felt, and many fear churn if the 'pipe' becomes a deciding factor in purchasing devices and services...
Alaska’s multi-play operator GCI moves to a 'complete' order-to-cash solution from Cycle30
Where many solutions focus on just rating and ordering, GCI believes trouble management, activation, and inventory should all be part of a hosted solution...
Management World Orlando reflects need for an 'agile provider'
The lines will blur among communications, TV, video and entertainment which means ‘service provider’ will have new meaning in the future....
Will your automobile become the '5th screen?'
Mobile operators can increase revenues and improve public image if they extend digital content to automobile interfaces that ensure safety through policy controls...
A mobile payment ‘wish list’ of my own
We all have so many demands when it comes to taking payments mobile, but will it be our telecom operators, banks, Internet Web services or merchants that make it happen?...
CIOs, IT managers gather to define standard, vendor-agnostic cloud infrastructure
Rather than allow any one company to define or dominate standards, a newly formed alliance intends to push a vendor-agnostic "roadmap" for future cloud architectures...
SAS Q&A: Not your father’s predictive analytics and data mining
Communications service providers (CSPs) are finally getting their data in order and using new tools and technologies to recognize historical and real-time patterns for better target marketing and servicing of consumers and B2B customers....
Pegasystems brings a B2B spin to order management
Because provisioning services in enterprise environments has complexities and nuances not addressed by transactionally-focused retail and consumer solutions, Pegasystems has launched a product targeted at the B2B challenges....
80:20 rule: 20 percent of the data can give you 80 percent of what you need
Don't 'boil the ocean' trying to understand customer lifetime value...
Giving CSPs more control in the cloud
BT-led Catalyst aims to demonstrate how service providers can regain control in IT Governance, application performance, runaway costs, inadequate security and technology lock-in...
Connecting IT and Network Views
Being application-aware in cloud means the two worlds must converge...
Subscribers Seek Need-to-Know Relationship with Operators
As policy management evolves beyond traffic shaping into the realm of enhancing the customer experience through personalized services and unique usage plans, equipment suppliers are hyping the customer feedback attributes of their offerings. ...
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