Gartner's IT predictions -- 'adapt or be swept aside'
Gartner has compiled its 2012 and beyond predictions for IT based organizations, from various sources and studies from the year. Conclusion: the silos are crumbling.
Consumerization and the continued advance of cloud services will mean that IT budgets are no longer the exclusive domain of IT– a trend that impacts telco back-office as much as any IT organization.
As with policy management, which is shifting from network to IT department (CP: Telco back office – via policy, charging, SDM – driving growth, innovation), other services will shift the requirements to the business managers themselves. The rise of tablets and smartphones will drive this, as the way that we do business itself changes.
The impact on the CIO’s office will be dramatic. CIOs will need to become adept at managing a distributed environment and will need to learn new skills such as relationship management, according to the company.
Daryl Plummer, managing vice president and Gartner fellow, says the IT organization of the future “must coordinate those who have the money, those who deliver the services, those who secure the data and those consumers who demand to set their own pace for use of IT."
Specifically, Gartner predicts that low cost cloud services will cannibalize 15 percent of outsourcing revenues by 2015; that the “investment bubble will burst” for social networks in 2013 and for enterprise social networks a year later; tablets will continue to rise, the PC will fall but even by the end of 2015 most Fortune 500 companies will still not have to got to grips with the potential of ‘big data’.
Security will remain center stage, with more than half of Global 1000 companies storing sensitive customer data in the public cloud at the end of 2016 providing a target. The value of cybercrime will continue to rise by 10 percent a year until the end of 2016 and 40 percent of enterprises will demand proof of security testing as a precondition of using any cloud services.
The IT budget shift is the trend that will have greatest impact on the telecom world. Certainly there has been much discussion about the new role of the CIO as visionary and business manager. If Gartner’s predictions come true, then a CIO will need to become a mini President, managing the investments and needs of the business amongst different budget holders. From the business’ point of view, this could herald an age when they become the IT department’s customer. Change is never easy.
Want to use this article? Click here for options!
© 2013 Penton Media Inc.
In this Webinar you will learn how to create a real-time relationship with your customers, how to proactively improve the customer experience, and how to successfully target and cross-sell services to boost incremental revenue.
- Megabytes to Megabucks, Bandwidth to Business Models: How 4G Is Changing Everything
- How to Unplug Your Redundant Telco Apps To Save Money and Improve Efficiency
- When IaaS Isn't Enough: Service Provider Business Models to Drive Growth and Build Margin
- How to Transform Your Aging Telco Voice Network to Drive New Profits and Revenue
- Creative Licensing Approaches for Telcos & Their Network Equipment Vendors
- Smart Home Opportunity: Balancing Customer Data & Privacy
This paper discusses the rise of Diameter and benefits of Diameter Protocol.
- Conducting The Orchestration – Order Management at the Speed of Business
- Toward a Converged Network Edge
- Beyond Spam – Email Security in the Age of Blended Threats
- 6 Important Steps to Evaluating a Web Filtering Solution
- The Expertise to Protect You from Botnet and DDoS Attacks
- Seeing is Believing – Bridging the Order Visibility Gap
Service providers are under tremendous pressure to turn up new services faster then before and, at the same time,
to do it at less expense - and intra-office fiber is one of the biggest challenges in terms of both cost and service
From the Blog
Join the Discussion
Get more out of Connected Planet by visiting our related resources below:
Connected Planet highlights the next generation of service providers, as well as how their customers use services in new ways.Subscribe Now