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Consumer Union--copy California protection for mobile consumers 

The Consumer Union is questioning whether consumers are well enough protected if they pay via their mobiles. Customer confidence is at stake....

Convergys Ė customers happy to try new channels, but only if they work 

U.S. consumers still prefer to call agents when they need customer service but there is growing popularity of other channels....

Bahamas Telecommunications Company (BTC) taps DigitalRoute for 4G mediation 

BTC's aim when they launched 4G in November was 20 to 30 times faster data speeds -- it worked and is only the beginning....

Oracle aims to flatten mobile silos, simplify billing 

New solution creates a 'digital content retailing' that service providers can use to deliver and monetize an array of digital content ...

The terminal headache of providing mobile customer experience 

It is now acknowledged that there is another serious factor that plays into the success or failure of mobile payments: the merchants that lie between the provider and the customer. ...

Motorola Mobility TV barometer points to 'change' -- is there a storm coming? 

The annual survey shows an almost five-fold increase in the number of Americans watching TV on smartphones. ...

Gartner's IT predictions -- 'adapt or be swept aside' 

Gartner has compiled its 2012 and beyond predictions for IT based organizations, from various sources and studies from the year. Conclusion: the silos are crumbling....

Forget fiber, telcos should deliver customer service to the home -- and fast 

Customers are using multiple devices inter-operably. Now, most telcos agree it's time to offer them multi-device technical support at home. ...

Customer experience is the goal, but what are the first steps for telcos? 

Customer experience solutions company Globys believes that there is a balance between technology and culture that will deliver excellent customer service....

Telco back-office -- via policy, charging and subscriber management -- driving growth, innovation 

In the telco engine room of policy management, subscriber data management and convergent charging, Infonetics sees solid growth and prospects of more....

M2M roaming: Put a SIM card in a machine, simple; drive it across the border, difficult 

The mobile industry understands how to deal with roaming users, but what about roaming M2M-enabled machines?...

Subex targets data integrity, finds too many manual processes 

Data integrity is an area of telco operations that no one likes to discuss. Properly addressing it can save millions of dollars....

Analysis: NFC and the merchants of menace 

Miles of words have now been written about mobile payments and NFC and the changing world of commerce. Has anyone properly considered the customer-facing folk -- especially smaller merchants -- that are being asked to gamble on a mobile payment winner?...

Amdocs, Bridgewater target mobile data 'experience' 

Recently merged companies deliver a new division and solution to help mobile operators monetize their emerging mobile data networks...

Telus stakes out new ground in customer loyalty 

The carrier has created a program, and put a key exec at the helm, to drive a customer-first strategy throughout the company...

Sigma Systems: How to get entitlement management right 

Parental controls are one example of how carriers need to manage access to content and services in new way; doing it right is crucial to new business models....

Amdocs: Telcos still reactive to churn threat, need positive strategy 

Most service providers understand that customer loyalty is the prime directive. The question is how do they tackle it while addressing customersí biggest issue -- the network?...

The opportunities, and risks, of TV Everywhere 

New TM Forum white paper, along with the group's work with CableLabs, starts to examine the wide-ranging impact of multi-screen video...

Analysis: NFC gets huge boost -- but is it enough? 

NFC is being hyped as the glue that will hold the world of mobile payments together. So why is everyone hedging their bets?...

Verizon moves to control $250 billion a year in healthcare industry losses 

To combat a growing problem, the U.S. government and private health insurers are tapping Verizonís automated platform to detect and prevent fraud....

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