Telution to provide LDMI OSS infrastructure

Great Lakes regional communications provider, LDMI Telecommunications, announced this week it will replace several order management, billing and trouble ticket systems using Telution’s COMX operations support system software.

LDMI offers local and long-distance voice service, DSL, integrated access, point-to-point T1 service, virtual private networks, and a bundled broadband and voice service called SmarT to business and residential customers. The company currently has approximately 120,000 customers.

In addition to order management, billing and trouble ticketing, Telution’s COMX solutions will support LDMI’s sales agents with Web-based sales processes that are tied to downstream provisioning. LDMI sales personnel will be able to use the product’s provisioning workflow for access services and devices, digital trunks, direct inward dial numbers and quality-of service-based data services.

Last summer, LDMI secured an additional $6 million in funding to finance its growth plans in Michigan and Ohio. The company acquired the Michigan and Ohio assets of Mpower Communications last February, giving it several thousand customers, a state-of-the-art network, and a phone switching facility.

"LDMI had several different pieces of their operation that became very unwieldy especially after buying the assets from Mpower," said Greg Bolino, vice president of worldwide sales at Telution. "Their existing operating process, model and systems would no longer support them the way they needed."

Implementation of Telution’s COMX software began a few weeks ago and LDMI should have some markets on the new system this summer. The migration of the majority of customers will take place in the fall.

"To be able again to prove to CLEC executives that we could create a big change in their business operations was important for us," Bolino said. "Consolidation or aggregate replacement is on the agenda of all [competitive providers] who wish to grow, so it is also important for us to show that it is within our capability to help LDMI achieve the growth they want."

Telution has done some growing of its own. The Chicago-based company was ranked number 211 on the 2003 Deloitte Technology Fast 500, a ranking of the 500 fastest growing technology companies in North America. Telution’s average percentage revenue growth was 1566% between 1998-2002.