Nokia focuses on service management at TMW

Dallas, TX—Nokia launched a series of professional services this week at TeleManagement World designed to help mobile operators enhance network efficiency and manage the services that run on them.

Delivered by the operations solutions team at Nokia Networks, the Operations Process Assessment Service, Operations Start-up Package and Service Management Development Consultancy, address network and service management issues that range from the radio portion of a mobile operators network to the IT department. The services utilize Nokia’s NetAct service and network management system for multi-vendor, multi-technology networks with the company’s professional services and consulting strengths.

"We’re busy putting service management back on stage. You can’t be too aggressive here," said Kari Loukola, director of marketing, operations solutions at Nokia Networks.

The Operations Process Assessment Service identifies inefficiencies within the operations of mobile operators, assesses quality and compares them to other models in similar business cycles. The Operations Start-up Package helps new operators or operators deploying new technologies develop processes and practices to manage them. The start-up package compliments Nokia’s technical network operations outsourcing service.

The third service, the Nokia Service Management Development Consultancy, helps operators establish monitoring, management and quality-of-service capabilities to improve overall service management by utilizing NetAct’s SQM, Traffica, Inspector, Reporter, and Monitor products as well as its established best practices.

"This is not a time for experimenting on technology for the sake of technology," said Urs Pennanen, vice president of marketing and sales, operations solutions at Nokia Networks. "Service management has to be done efficiently and through experience we have developed the practices to do that."

Nokia stuck with the theme at this year’s TeleManagement World conference, which was the recognition of the TMF’s NGOSS architecture as a way to provide open, next generation legacy replacement solutions. "We are one of the drivers of NGOSS," Pennanen said, "and there is already a lot of legacy on the wireless side."